Industry: Information Technology/Software Industry

Job Role: Colleague Support Engineer/Help Desk Executive/Employee Executive

Core Responsibilities of this Role:

• Talking to employees to understand the issues they are facing related to their laptop/applications/products/accessories which they are using
• Raising the tickets and providing updates on the same
• Resolving the queries based on existing solutions already available
• Debugging the issues with the employee
• Might need to work in shifts
• Would need to collaborate with other team members, managers to provide updates, do hand-offs etc.
• Might need to prepare reports on volume of work, tickets worked on etc.
• Might need to do various trainings to upgrade skills

So What Core Skills We Should Look For: 

• Good written & oral communication skills as this requires collaboration with employees and team
• Must know good computer operation skills
• Good with email communication
• Should know to use meeting, chat applications
• Should have great attitude and quick learner

What Pool Can Be Looked?

• Given the requirements, person with speech and hearing impairment wont be suitable.
• Person with partial or 100% vision impairment, person with locomotor disability, person with Autism (with clear speech) should definitely be shortlisted.
• Engineering should not be a mandatory criteria here, any graduation or even less should be looked at as far as person has given skills.